Elements and Performance Criteria
- Seek sustainable business opportunities.
- Trends in consumer expectations and business environment regarding sustainability are researched and analysed.
- Developments in sustainable products and services offered within the market are researched and analysed, and their suitability assessed.
- Competitors' sustainable offerings and market position are identified and reviewed.
- Existing and new customers are consulted to explore sustainable business opportunities.
- Communicate performance requirements and monitor sustainable product and service provision.
- Performance indicators to manage the delivery of products or services are identified and implemented.
- Required sustainable business outcomes are documented and reports on progress against performance indicators are communicated.
- Opportunities to gain certification or participate in external benchmarking activities to validate sustainable products, services and practices are identified and responded to in line with operational procedures and authorisation.
- Compliance with relevant legislative standards and codes is monitored and reported according to requirements.
- Successful sustainable business strategies and practices are promoted and, where possible, compliance is recognised.
- Promote a workplace culture that supports sustainable products, services and practices.
- Policies and procedures are developed and communicated to establish understanding of and commitment to economic social and environmental sustainability.
- Coaching and mentoring strategies are used to build the skills and knowledge of contractors and team members with regard to sustainable products, services and practices.
- Reward and recognition processes are developed to ensure staff commitment to implementing and applying sustainability solutions.
- Monitor and manage customer satisfaction with sustainability policies, practices, products and services.
- Mechanisms to monitor client satisfaction are designed and used.
- Effective and timely feedback is provided to staff, contractors and suppliers regarding the efficiency and effectiveness of their service provision.
- Strategies tocommunicate and market the benefits of sustainable strategies are planned and implemented.